Frequently Asked Questions
- What is a 'Guaranteed Status'?
- What will my bedding configurations be?
- Are there discounts for children?
- What if I have Dietary/Medical Requests?
- I have sailed before, do I get a discount?
- Are all meals included in my fare?
- How do I complete my online check in?
- Does Cruises.com.au send me my tickets?
- What is the minimum age for children to travel?
- Do I need Travel Insurance?
Help Topics
Before you depart
- What Identification is required for boarding?
- Do I need a Visa?
- What is the minimum age for children to travel?
- Do all cruise lines have beverage packages?
Ship information
- What are Children’s availability and restrictions?
- Can I register my children into the kids club prior to sailing?
- Are we guaranteed our preferred dining time?
- Do cruise lines have wheel chair accessible cabins?
Onboard
- How do I set up my onboard account?
- What can my Onboard Credit be used for?
- When will I be advised of the theme and formal nights on board?
- Are there child minding services available on board?
Pricing / Payment
Does Cruises.com.au have different terms and conditions than the cruise lines?
As we are a booking agent for the cruise lines we are bound by the each cruise lines terms and conditions.
Cruises.com.au also have their own terms and conditions which you receive via email with your booking confirmation and are also displayed on our website and available for you to read during the booking process.